Frequently Asked Questions

It usually takes up to 2-5 business days for processing to occur, but given current global supply chain constraints, with additional days of transit, please expect a total shipping time of 3-21 business days.

As part of our continued efforts to keep our community safe, our CX team was flagged to double check for fraud. You can provide a copy of your photo ID, and Credit Cards/Debit Cards used for your recent purchases to CX. We only need to verify the last 4 digits of the Credit Cards/Debit Cards . You may redact or block the prior digits on the card when sending the photos.

Info must be provided within 3 business days, or orders may be cancelled for security purposes. If we suspect any willful attempt to deceit or commit fraud, we may cancel and refund your orders.

During this time, your account may also be temporarily restricted from placing new orders.

Thank you for your understanding and help in keeping our community a safe and fun environment to shop at!

Please note that once an order is placed, shipping cannot be edited or updated. The order must be cancelled and a new order placed with the new address.

Shipping fees will vary based on shipping address and product weight/dimensions, you'll be able to review shipping costs at checkout before completing your purchase.

Nothing is worse than the carrier’s tracking stating package was delivered, only for you to discover that your package isn't there! If your package is missing, here are some suggestions:
1. Look for a notice of attempted delivery. Some carriers will leave a notice if delivery was not successful
2. See if someone else in your household/residence accepted the delivery on your behalf, or if a neighbor accepted in error
3. Contact the carrier (What carrier service was delivering your package?)

If you're still not able to locate your item, please contact our CX team by emailing us at service@shopshopslive.com within 3 business days of your package's expected delivery date. We will help to contact the seller/shipper to review with their shipping provider and confirm whether your package was delivered properly. We will not be able to review any callouts after the 3rd business day.

For more info on our shipping policy, please visit the Shopper Terms of Service tab of our Terms of Service.

So sorry to hear this happened. Please contact the us at service@shopshopslive.com within 3 business days of being notified by the carrier. A claim will be filed by the sender, which normally takes 7-21 business days to hear back from the shipping carrier. A refund will be processed if shipment loss confirmed by the carrier. If the shipping carrier does not resolve the case within 21 business days, ShopShops will help to provide a refund. When emailing, please provide all relevant information for the claims process (contact info, tracking number.) If you had already started a claim or a trace with the carrier, please provide the case number/ID, this will help to expedite the claims process significantly.

Please note that failure to notify the seller within the 3 business day window will result in the seller not being liable to file a claim with the carrier.

For final sale product, items are not elligible for a return or refund.

If you have a quality issue callout for an item that you've already purchased and received, please contact our CX teamby emailing us at service@shopshopslive.com within 3 business days of receiving your item. We will not be able to review any callouts after the 3rd business day.

For more info on our refund policy, please visit the Shopper Terms of Service tab of our Terms of Service.

All vintage and preowned items are final sale and are not eligible for returns or exchanges, normal signs of use for preowned and vintage items are common and to be expected, and are also not eligible for returns or exchanges. We encourage you to ask your seller lots of questions and to review the item during lives thoroughly before placing your purchase. Please note that all auction bids and purchases are final sale as well. However, ShopShops requires that sellers present all product properly during a stream, any wear from use must be pointed out by the seller during the stream.

If you believe the condition of the product was not represented properly during the live stream, please reach out to our CX team by emailing us at service@shopshopslive.com within 3 business days of receiving your item. We will not be able to review any callouts after the 3rd business day. Once we receive your callout, we will review whether the product was presented properly. In the event that the product was indeed misrepresented, our CX team will help to coordinate with the seller to ensure that you're satisfied with your purchase!

Callouts regarding item quality must be made within 3 business days of receiving your item, items with a 'Verified Seller' tags MUST NOT be removed if the product's authenticity is in doubt. If the tag is removed we can no longer honor any requests to verify authenticity, or honor any third party authentication, regardless of the third party's findings. We will also not be able to review for a return or refund, no matter the circumstance.

For more info on our refund policy, please visit the Shopper Terms of Service tab of our Terms of Service.

So sorry to hear that your order was delayed. Please reach out to us at service@shopshopslive.com and provide your order number. We will check in with the seller to see if the order was processed and the package is in transit. Sometimes tracking numbers may not be updating properly on the carrier's end. If the order is indeed not yet processed by the seller, we will help to coordinate a refund for you!

ShopShops currently supports debit card/credit card, Apple Pay, Google Pay, Meta Pay, and Shop Pay, stay tuned for more payment methods!

ShopShops works with the world’s most reputable brands, stores, and independent sellers. However, we understand that occasionally you may want more assurance when buying from our partners. Please make any call outs regarding an item within 3 business days of receiving your item. We cannot honor any call outs after the 3rd business day.

For purses and bags, you may purchase an authentication certificate from our trusted partner, Entrupy. Note that we currently only offer this service for handbags.

Please go to this link. It explains Entrupy and how to purchase it. Please don't forget to include your product order or product name under NOTES when you purchase Entrupy, so we can correctly apply the service to your purchase.

If your order is not a bag or the brand/model is not supported for authentication by Entrupy, and you believe your item to be inauthentic, please have a third party authentication service provide a certificate noting the item is inauthentic. We will provide you with a refund if the item is indeed inauthentic!

Please note that authentication from other marketplaces/platforms that deem the item as 'believed to be inauthentic,' or similar language, does not constitute as a third party authentication certificate, and will not be accepted by our CX team. Please reach out to accredited authentication services that are able to provide certificates of authenticity/inauthenticity.

Authentication callouts must also be made within 3 business days of receiving your item. Items with a 'Verified Seller' tags MUST NOT be removed if the product's authenticity is in doubt. If the tag is removed we can no longer honor any requests to verify authenticity, or honor any third party authentication, regardless of the third party's findings. We will also not be able to review for a return or refund, no matter the circumstance.

For more info regarding authentication, please visit the Shopper Terms of Service tab of our Terms of Service.

The 'Verified Seller' tag does not indicate the bag is certified as authentic. It does however represent that ShopShops has verified this seller, and that this seller is in good standing with ShopShops and is committed to only selling authentic items. For absolute assurance please purchase Entrupy. This will allow the bag to be certified by Entrupy's professional services.

Authentication callouts must also be made within 3 business days of receiving your item. Items with a 'Verified Seller' tags MUST NOT be removed if the product's authenticity is in doubt. If the tag is removed we can no longer honor any requests to verify authenticity, or honor any third party authentication, regardless of the third party's findings. We will also not be able to review for a return or refund, no matter the circumstance.

For more info on our tax and customs policy, please visit the Shopper Terms of Service tab of our Terms of Service.