How do we determine our product conditions?

Products must be clean and wearable. We inspect each product carefully to guarantee quality, authenticity and condition. Each product is categorized as Brand New, Pristine, Excellent, Great, Good or Fair.

 

Brand New
Products have never been worn/used before and come with tags, box and dust bag.

Pristine
Products show no signs of being worn and include tags, box and dust bag.

Excellent
Products are clearly unused, but tags are not attached and boxes or dust bags are not included.

Great
Products show minor signs of wear. Shoes may show wear such as light scuffing at the soles, insoles and heels. Handbags and accessories may show wear such as lightly worn corners, light scratches and interior wear.

Good
Products show moderate signs of wear. Shoes may show wear such as moderate scuffing at the soles, insoles and heels. Handbags and accessories may show wear such as worn corners, moderate scratches and interior wear.

Fair
Products show signs of heavy wear such as worn corners, significant scratches or interior wear.

 

*Many of our products come with original tags, boxes, dust bags and authenticity cards. When these are available, they will be mentioned in the item description.